Business Support - NerdLab - Leading ICT Solution Provider

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Business Support

Business Support

At NerdLab we offer the most comprehensive support solutions to our clients.  We design our solutions to meet specific needs for individual clients, ranging from 1 hour remote support per month to unlimited support by providing a technician on a retainer basis dedicated to a specific client.

Our automated support offerings allow us to do tri-weekly workstation checks for as little as R50/month per device and our 24/7 Server Monitor service for as little as R550/month per server.

Our skilled technicians are available 24 hours a day.  This allows our clients to entrust us with their ICT (Information and Communication Technology) infrastructure, to ensure it operates effectively without fail.

Pro-active Server Monitoring & Alerting:
In addition to overall performance reporting and daily Server Checks, we provide proactive alerts to offer early warning of potential system failures and unusual resource utilisation issues.  This is just another component to our Complete IT Support product range.

Pro-active Support:
With great emphasis placed on pro-actively preventing downtime across all platforms, we continually monitor your servers, desktops and laptops.  Our pro-active support measures include:

  • Intelligent monitoring with latest applications providing real time feedback on the health of your devices

  • Automated and manual server maintenance and automated PC support

  • Asset tracking

  • Patch and Security Management

  • Software and Device Audits

Re-active Support:
At NerdLab, we have dedicated teams that specialize in remote and onsite re-active support requests.  One of our Tier 1 support consultants will attempt to resolve the problem either telephonically or remotely depending on available options.  If the problem is not resolved by our Tier 1 support consultant an onsite technician will be sent to resolve the problem within the stipulated SLA time frames.  

Our services include:

  • Re-active server, workstation and user support

  • Back-up change and error resolution

  • Disaster Recovery

  • Day to day maintenance

  • Network repairs, installation and upgrades

Contact us
for a quote or more information.

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