Remote Support - NerdLab - Leading ICT Solution Provider

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Remote Support


Remote Support


Being a leading outsourced provider of IT solutions, NerdLab is specialized in serving small and medium enterprises (SMEs).

SMEs have specific computer and network concerns that are sometimes different from the IT requirements of larger enterprises. Some of the questions SME’s are faced with include: how to measure the return and profit on IT Investments, how to analyse and understand the control of costs as well as how technology can benefit their business operations.

With NerdLab’s focus on SME's, our engineers can give practical answers to those and other IT related questions, as well as provide professional server and desktop support.  Server and desktop support involves installing specialized software on a client's server or computer, which enables our support staff to take remote control of the machine and assist from anywhere with internet access, ensuring we are always available.

With this remote access, we can attend to queries – such as fixing software problems, adding printers or network paths, and showing the user how to do complex tasks in different software applications – as though we were sitting right there at the keyboard.

Remote support is a time and cost efficient way of working, as clients no longer require one of our IT specialists to come to their office. This reduction in costs, translates directly into on-going management cost benefits including advanced reporting on most common errors, identifying training requirements and analysis of user abilities.

Contact us for a quote or more information.

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